Volunteer ombudsman, Ruth Battle-Hall, displayed true advocacy when she determined a resident was given their medication despite their low blood pressure and low heart rate readings.
With Ruth's 40 years of nursing experience, she notified the facility’s director of nursing and recommended the resident’s doctor be called immediately. The resident was taken to the hospital, where doctors determined there was a blockage in the resident's heart. The resident stayed in the hospital for about 4 weeks. When Ruth followed up with the resident, the resident stated, “Ms. Hall you saved my life!”.
The resident and family are grateful to Ruth's work and the Ombudsman Program.
Thank you Ruth Battle-Hall and all the volunteer ombudsmen!
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| Volunteer ombudsman Ruth Battle-Hall |
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